Diana Moon, DCoE Public Affairs on August 28, 2014
“My brief talk with Joe and his immediate attempt to concretely help left a deep impression I'm not likely to forget.” — DCoE Outreach Center caller
At any time and for different reasons in your military or post-military career, you may find yourself searching for information on psychological health or traumatic brain injury (TBI). An enormous amount of information is available, but it can be overwhelming to wade through it all in an attempt to find the right resource for your circumstances. Rest assured that there are people to guide you and your family to the right resources.
Enter the DCoE Outreach Center. Managed by Defense Centers of Excellence for Psychological Health and Traumatic Brain Injury (DCoE), the center provides personalized consultation 24/7 to help service members, veterans, military families, caregivers and health care providers find health resources. It taps into a global network of tools, products and resources, which makes it an effective first stop for questions about psychological health and TBI.
Whether you call, email or live chat with the outreach center, you’ll reach a licensed, master’s level consultant who will address your specific concerns and help quickly connect you to what you need. Your consultant may refer you to the appropriate center within the Defense Department or to partners, including Veterans Crisis Line, Military OneSource, America’s Heroes at Work and National Center for PTSD.
An example of resources you may be guided to include:
- Resilience programs
- Suicide prevention initiatives
- Family and relationship support
- Alcohol/substance use programs
- Psychological health/TBI programs
- Health care system navigation
Elizabeth Brown has been a health resource consultant at the DCoE Outreach Center since 2011.
“I enjoy locating resources for callers and knowing that I have helped them … some callers go from frustrated and sad to very grateful,” said Brown. “Often those who reach out to us have searched for help on their own but have been unsuccessful. The number of service options, treatment locations, and general information can be overwhelming. It’s rewarding to guide callers to useful services.”
As the only Defense Department resource center dedicated to psychological health and TBI concerns, the DCoE Outreach Center has collaborative agreements with other Defense Department and Department of Veterans Affairs hotlines and resource centers to ensure you get a warm hand-off to the agency or program that can best address your needs.
What if the consultants are unable to answer your question?
“We’ll keep trying to find the right resources for you,” said Brown.
The health resource consultants understand the challenges of military life.
“We receive different trainings to help guide us on the many barriers and treatment options for service members, veterans and their families,” said Brown. “On a personal level, my younger sister is married to a service member. I’m able to see how she manages on a daily basis.”
The DCoE Outreach Center is a clearinghouse. It’s the place to go to reach multiple resources across clinical care; education and training; prevention; research; and patient, family and community outreach — with just one phone call.
“Our database is updated on a regular basis with extensive amounts of information,” said Brown. “I love that we continue to provide the latest information.”
Got a question or concern? Contact the DCoE Outreach Center via phone at 866-966-1020, email at firstname.lastname@example.org or online chat through realwarriors.net/livechat. It’s that easy.